Term of Use | BeeCharge

These terms
1. What these terms cover. These are the terms and conditions under which we supply our services to you.
2. Why you should read them. Please read these terms carefully before you register with us. These terms tell you who we are, how we will provide services to you, how you or we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Information about us and how to contact us
1. Who we are. We are BeeCharge Innovation Group Pte Ltd, a company registered in Singapore. Our company registration number is 202309990M and our registered office is 51 Ubi Ave 3 Singapore 408858. Hereinafter referred as to Beecharge.
2. How to contact us. You can contact us by writing to us at hello@beecharge.net.
3. How we may contact you. If we have to contact you we will do so by telephone or by the email address you provided to us in your registration.
4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
1. How we will accept your registration. Our acceptance of your registration for our services will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2. If we cannot accept your registration. If we are unable to accept your registration, we will inform you of this by email and will not charge you for our service. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements or because we have identified an error in the price or description of our services.
3. The services we provide. Each week we will provide up to 65kWh of power to your vehicle which is enough for up to 400km of driving. We will monitor your vehicle's battery and will be able to determine when we expect your battery's charge to drop below 25% and then one of our charging vans will be routed to your vehicle's location so we can provide you with power.
4. We only provide to in Singapore. Unfortunately, we do not currently provide our services to addresses outside of Singapore.
Our rights to make changes
1. Minor changes to the services. We may change the services:
  1. to reflect changes in relevant laws and regulatory requirements; and
  2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of our service.
2. More significant changes to the services and these terms. In addition, we may need to make more significant changes to our services or these terms and conditions in the future, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.
3. Updates to our app. We may update or require you to update our app from time to time to enable us to continue to provide you with our services.
Providing the services
1. When we will provide the services. We will supply the services to you at the location you have notified to us in your application (the " Location") (or within 50m between the hours of 9am and 6am Monday to Sunday (excluding public holidays) until your subscription expires (if applicable) or you end the contract as described in clause 7 or we end the contract by written notice to you as described in clause 8.
2. We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
3. If you do not allow us access to provide services. If you do not allow us access to your vehicle (e.g. it is not parked within 50m of the Location or you do not otherwise provide us with the access we need) to perform the services you will not be entitled to a refund and we may charge you for any additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your vehicle we may end the contract and clause 8.2 will apply.
4. What will happen if you do not give required information to us. We need certain information from you so that we can supply the services to you. For example, your name, the address where your vehicle will be located, the make, model and registration number of your vehicle and other information that your vehicle manufacturer makes available. We will contact you via email to ask for any additional information we may need. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 8 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5. Reasons we may suspend the supply of services to you. We may have to suspend the supply of a service to:
  1. deal with technical problems or make minor technical changes;
  2. update the service to reflect changes in relevant laws and regulatory requirements;
  3. make changes to the service as requested by you or notified by us to you (see clause 6).
6. Your rights if we suspend the supply of our services. We will contact you in advance to tell you we will be suspending supply of the service, unless the problem is urgent or an emergency. If we have to suspend the service for longer than 2 days in any one week period we will adjust the price so that you do not pay for our services while they are suspended. You may contact us to end the contract for a service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 2 days and we will refund any sums you have paid in advance for the service in respect of the period after you end the contract.
7. We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 10.4) and you still do not make payment within 2 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. As well as suspending the services we can also charge you interest on your overdue payments (see clause 10.5).
Your rights to end the contract
1. You can always end your contract with us. Your rights when you end the contract will depend on how we are performing and when you decide to end the contract:
  1. If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;
  2. If you have just changed your mind about the service, see clause 6.3). You may be able to get a refund if you are within the 'cooling-off period' as described in that clause, but this may be subject to deductions;
  3. In all other cases (if we are not at fault and the cooling off period has ended), see clause 7.
2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 6.2.1 to 6.2.4 below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:
  1. we have told you about an upcoming change to the service or these terms which you do not agree to (see clause 4.2);
  2. we have told you about an error in the price or description of the service you have ordered and you do not wish to proceed;
  3. there is a risk that supply of the services may be significantly delayed because of events outside our control; or
  4. we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 2 days.
3. How long do I have to change my mind? When you subscribe for our services you have 5 days after the day we email you to confirm we accept your registration to change your mind. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
4. Ending the contract where we are not at fault and the cooling off period has come to an end. Even if we are not at fault and the cooling off period has come to an end, you can still end the contract with us. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 week after the day on which you contact us. We will refund any advance payment you have made for services which will not be provided to you. For example, if you tell us you want to end the contract on 4th February we will continue to supply the service until 11th February. We will only charge you for supplying the service up to 11th February and will refund any sums you have paid in advance for the supply of the service after 11th February.
How to end the contract with us (including if you have changed your mind)
1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
  1. email us at beecharge.sg@gmail.com. Please provide your name, home address, vehicle registration, your phone number and email address.
  2. complete the cancellation form on our app.
2. How we will refund you. We will refund you by the method you used for payment. However, we may make deductions from the price, as described below.
3. Deductions from refunds. If you cancel your contract we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending either (i) at the time when you told us you had changed your mind, if it is during the cooling off period; or (ii) seven days after the date you tell us you wish to end your contract. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
4. When your refund will be made. We will make any refunds due to you as soon as possible and in any event within 14 days of your telling us you want to end your contract.
5. Returning to the service: If you cancel the contract but subsequently wish to enter into a contract with us again, you will be able to do so after 4 weeks from the previous cancellation.
Our rights to end the contract
1. We may end the contract if you break it. We may end the contract for our service at any time by writing to you if:
  1. you do not make any payment to us when it is due and you still do not make payment within 2 days of us reminding you that payment is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or
  3. you do not, within a reasonable time, allow us access to your vehicle to supply the services.
2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you compensation for the net costs we will incur as a result of your breaking the contract.
3. We may withdraw the services. We may write to you to let you know that we are going to stop providing the services at any time. We will try to let you know at least 7 days in advance of our stopping the supply of the service and will refund any sums you have paid in advance for services which will not be provided.
If there is a problem with the service
1. How to tell us about problems. If you have any questions or complaints about our services, please contact us. You can write to us at hello@beecharge.net.
Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights. When we provide our charging service to you, the Consumer Rights Act says: a. You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it. b. If you haven't agreed a price beforehand, what you're asked to pay must be reasonable. c. If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
Price and payment
1. Where to find the price for the service. The price of the service will be reflected on the Mobile App subscription page and will be updated on a monthly basis. Currently the price of the service is S$120 per month plus S$0.66 per kWh for up to a maximum of 60kWh of power each charge unless we have agreed otherwise. Price shown excludes GST. We take all reasonable care to ensure that the price of the service advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the service.
2. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of our services may be incorrectly priced. We will normally check prices before accepting your registration so that, where the service's correct price at your registration date is less than our stated price at your registration date, we will charge the lower amount. If the service's correct price at your registration date is higher than the price stated to you, we will contact you for your instructions before we continue. If we accept and process your registration where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
3. When you must pay and how you must pay. We use a third party payment provider Stripe to manage your payments to us. Payments will be taken monthly in advance until the services are cancelled.
4. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 1% a month above the base lending rate of DBS ltd and/or UOB ltd from time to time. This interest shall accrue on a daily basis (compounded weekly) from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
5. What to do if you think a payment is wrong. If you think a payment amount is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved.
Our responsibility for loss or damage suffered by you
1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the services.
3. When we are liable for damage to your vehicle. We will make good any damage to your vehicle caused by us while providing our service up to a maximum of the value of your vehicle. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your vehicle that we discover while providing the services.
4. We are not liable for business losses. We only supply the services for domestic and private use. If you use our service for any commercial vehicle or for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
Other important terms
1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.
2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Singapore law and you can bring legal proceedings in respect of the services in the Singapore courts.
7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Consumers Association of Singapore via their website at www.case.org.sg. If you are not satisfied with the outcome you can still bring legal proceedings.